The Standard in Effective Communication
Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organizations.
WHAT YOU’LL LEARN
The course teaches nine powerful skills for working through disagreement to achieve better results.
Identify problems contributing to poor results and broken relationships.
MASTER MY STORIES
Keep composure when feeling angry or defensive and identify what stories you may be telling yourself.
START WITH HEART
Be clear with yourself and others about what you really want.
STATE MY PATH
Share strong opinions without shutting down others’ viewpoints.
MAKE IT SAFE
Create safety so you can talk with almost anyone about almost anything.
LEARN TO LOOK
Spot the warning signs that indicate safety and dialogue are at risk.
SEEK MUTUAL PURPOSE
Find common ground even when it seems impossible.
EXPLORE OTHERS’ PAHTS
Listen and respond effectively to other people’s concerns and feedback.
MOVE TO ACTION
Turn each Crucial Conversation into a course of action that leads to better outcomes.
“Crucial Conversations for Mastering Dialogue is one of the most powerful and useful tools I have ever used.”
— Mike Miller Director of Business Billing, AT&T
(AVAILABLE IN ENGLISH ONLY)
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