Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing your people’s behavior routinely and consistently. It’s about candidly coaching through challenges and holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and in the process, improving your people and your bottom line. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process.
With more than half a million copies sold, Crucial Accountability continues to improve the health of relationships, teams, and organizations worldwide.
Crucial Conversations® for Accountability teaches a process for managing performance, strengthening trust and reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority. And whether participants take the course virtually or in-person, they learn the skills through instruction, reflection, practice, and coaching.
Crucial Conversations for Accountability Add-on takes a deep dive into the skills for managing performance. It is a learning option for graduates of Crucial Conversations for Mastering Dialogue. The Add-on course teaches skills 6 through 9.
Our research shows that when people see accountability as “someone else’s job,” they waste time and resources, costing on average $1,500 and an eight-hour workday for every accountability discussion they avoid. These costs multiply when you consider that 95% of people report struggling to hold their colleagues accountable. On the other hand, when people have a skillset for effectively holding peers accountable, they see improvements across the organization.
Dallas Housing Authority eliminated silos between departments and helped employees resolve conflicts with peers and supervisors.
Pride International improved their total incident rate by 55% and reported zero accidents that required employees to miss time on the job.
San Antonio School District saw a 50% drop in grievances that previously clogged their administrative system.
Orkin saw an 8% decrease in turnover, and Pride International decreased turnover by 40%.
For More Information
please contact:
Khun Chonlada Tel: 063-273-0297
Khun Thanyada Tel. 081-934-7848
Email: info@pacrimgroup.com
For In-House Solution
please contact Khun Charinrat Tel. 094-151-9159
Email: charinrat_t@pacrimgroup.com
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We also offer two ways to learn: bring in a Crucial Learning trainer, or have an internal leader get certified to train employees.
> Read real case studies of CCA
For Public Workshop, In-house Workshop or Client Certification
Please contact 094-151-9159 | www.pacrimgroup.com
