Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing your people’s behavior routinely and consistently. It’s about candidly coaching through challenges and holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and in the process, improving your people and your bottom line. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process.
Crucial Conversations® for Accountability teaches a process for managing performance, strengthening trust and reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority. And whether participants take the course on-demand, virtually, or in-person, they learn the skills through instruction, reflection, practice, and coaching.
Crucial Conversations for Accountability Add-on takes a deep dive into the skills for managing performance. It is a learning option for graduates of Crucial Conversations for Mastering Dialogue. The Add-on course teaches skills 6 through 9.
Crucial Conversation for Accountability is available in two formats to meet the unique needs of your team or organization.
Each format is optimized for skill transference and an engaging learning experience.
Five 2.5-hour virtual instructor-led session
Two-day (12.5 hours) or one-day (7.25 hours) classroom course
We also offer two ways to learn: bring in a Crucial Learning trainer, or have an internal leader get certified to train employees.
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