Courses & Services /

Crucial Conversations for Accountability

Managing performance is more than a process
it’s about people.

Effective performance management isn’t done with software and tools. It’s accomplished by respectfully addressing your people’s behavior routinely and consistently. It’s about candidly coaching through challenges and holding people accountable for lapses in behavior. It’s about identifying goals, fast-tracking careers, and in the process, improving your people and your bottom line. These are dialogue skills—the difficult kind that may not come naturally, but when learned, mean the difference between managing people and managing process.

Play Video

Accountability at Work

Crucial Conversations® for Accountability teaches a process for managing performance, strengthening trust and reliability, and eliminating inconsistency. It provides skills for holding peers accountable—regardless of position or authority. And whether participants take the course on-demand, virtually, or in-person, they learn the skills through instruction, reflection, practice, and coaching.

Crucial Conversations for Accountability Add-on takes a deep dive into the skills for managing performance. It is a learning option for graduates of Crucial Conversations for Mastering Dialogue. The Add-on course teaches skills 6 through 9.

  • Spot the performance conversations that are keeping you from what you want.
  • Keep composure when feeling angry, defensive, or intimidated.
  • Get your heart in the right place and stay focused on what you really want.
  • Speak honestly and respectfully and invite others into the conversation.
  • Create psychological safety so you can talk with almost anyone about almost
  • Identify what caused the gap between expectations and behavior.
  • Reduce barriers to keeping commitments.
  • Help others want to take action.
  • Turn each accountability discussion into a course of action that leads to results.


For more information:
Please contact
Khun Aphinya 094-151-9159
Khun Thanyada 081-934-7848 
Email: or


Crucial Conversation for Accountability is available in two formats to meet the unique needs of your team or organization.
Each format is optimized for skill transference and an engaging learning experience.


Full Course:
Five 2.5-hour virtual instructor-led session


Full Course:
Two-day (12.5 hours) or one-day (7.25 hours) classroom course

2 Delivery Options

We also offer two ways to learn: bring in a Crucial Learning trainer, or have an internal leader get certified to train employees.

    Bring in a Crucial Learning master trainer to facilitate the virtual or in-person course across your organization.

    Certify an internal leader to facilitate the virtual or in-person course to employees.


Find more workshop

Play Video


> Read real case studies of CCA 

For Public Workshop, In-house Workshop or Client Certification
Please contact 094-151-9159 |


จับ 3 สัญญาณ
Burn Out


11 วิธีสนับสนุนลูกน้อง (หรือทายาท) ให้ถึงดวงดาว

Wisdom From
30 Leaders


Crucial Conversation for Mastering Dialogue (1)
Unconscious Bias Understanding Bias to Unleash Potential™ (1)
Presentation Advantage® (1)
Multipliers® (1)


Please leave your contact, we will reach you soon. 

หากสนใจร่วม Workshop กับ PacRim หรือมีข้อสงสัย
โปรดให้ข้อมูลติดต่อในแบบฟอร์ม เจ้าหน้าที่จะติดต่อท่านโดยเร็ว

PacRim does not share, sell, rent, or trade personally identifiable information with third parties for promotional purposes. Privacy Policy