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Crucial Conversations for Mastering Dialogue

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Crucial Conversation for Mastering Dialogue
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DIALOGUE IS THE DIFFERENCE

Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations.

 

Crucial Conversations for Mastering Dialogue

WHAT IS A CRUCIAL CONVERSATION?

A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths:

they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.



Crucial Conversation 3rd Edition Book Cover

THERE IS A BETTER WAY

Crucial Conversations® for Mastering Dialogue gives people the skills to step into disagreement—rather than over or around it—and turn disagreement into dialogue for improved relationships and results.

The Crucial Skills

Crucial Conversations® for Mastering Dialogue teaches ten powerful skill sets grounded in decades of social science research. Whether experienced on-demand, virtually, or in-person, the course helps learners develop these vital skills through instruction, application, practice, group discussion, and self reflection—not just theory—for lasting improvement.

 

  • dentify problems contributing to poor results and broken relationships.
  • Keep composure when feeling angry, defensive, or intimidated.
  • Identify victim, villain, and helpless stories you might be telling yourself to justify behavior.
  • Fix your bad story to the better way.
  • Consider others’ perspectives and assume they have good reasons before speaking up.
  • Speak honestly and respectfully.
  • Recognize when you’re at cross-purpose and take steps to rebuild safety and return to dialogue.
  • Find and cultivate mutual purpose with those who hold opposing viewpoint
  • Spot the warning signs that indicate safety and dialogue are at risk.
  • Seek a purpose that both parties are committed to.
  • Find common ground.
  • Bring people back into dialogue when they clam up or blow up.
  • Turn each Crucial Conversation into a course of action that leads to results.

DIALOGUE PAYS DIVIDENDS

Organizations around the world—from large to small, from Fortune 500 to tech startups, from government agencies to school districts— have turned to Crucial Conversations for Mastering Dialogue to improve quality, efficiency, engagement, safety, and more.

Crucial Learning elements
  • Sprint reported a 93% improvement in productivity metrics being met.
  • Pride International reduced safety incidents by 55% in one year.
  • Employees at MaineGeneral Health were 167% more likely to speak up and resolve problems with colleagues after being trained in Crucial Conversations.
  • AT&T reduced billing costs by 30 percent and Sprint reduced customer care expenses by $20 million annually.
  • Rocky Mountain Equipment reduced turnover from 30 to 16%.
  • San Antonio School District saw a 50% drop in grievances that previously clogged the administrative system.

Next workshop

  • November 12-13
 
Outline

For More Information 
please contact:
Khun Chonlada Tel: 063-273-0297
Khun Thanyada Tel. 081-934-7848

Email: info@pacrimgroup.com

For In-House Solution
please contact Khun Charinrat Tel. 094-151-9159
Email: charinrat_t@pacrimgroup.com

Crucial Conversation for Mastering Dialogue

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3 Delivery Options

We offer three ways to deliver learning: attend a public course, bring in a Crucial Learning trainer,
or have an internal leader get certified to teach employees.

  • PUBLIC WORKSHOP
    Your employees attend a virtual or in-person public course.
  • IN-HOUSE WORKSHOP
    Bring in a Crucial Learning master trainer to facilitate the virtual or in-person course across your organization.
  • TRAINER CERTIFICATION
    Certify an internal leader to facilitate the virtual or in-person course to employees.
trainer

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