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Influencer

LEADERSHIP IS INFLUENCE

When facing persistent, resistant challenges, leaders often surrender to poor results or invest in change efforts that waste time and resources. And yet it’s possible to influence behavior with surprisingly predictable success.

For the past thirty years, we’ve studied leaders with a proven ability to influence rapid, profound and sustainable change. And here’s what we know: human behavior is grounded in six sources of influence. Effective leaders know how to leverage and apply these sources to influence real results.

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INFLUENCE IN ACTION

Influencer goes beyond corporate perks and charismatic personalities to teach a method for changing ingrained human behavior. Leaders learn how to achieve better results by changing human habits that are extraordinarily difficult to alter—especially those that mire down teams and organizations. Drawing on the skills of the world’s best change agents and five decades of social-science research, Influencer teaches why people do what they do and how to help them act differently.

The Influencer Model

Named The Change Management Model of the Year by MIT Sloan Management Review, Influencer gives organizational leaders—senior, emerging, and even those without formal authority—a powerful and portable model for achieving rapid, measurable, and sustainable behavior change.

  • Identify crucial moments—the moments where behaviors can make or break results.
  • Select a small number of high-leverage
    behaviors that will produce the
    greatest impact.
  • Study and use examples of positive
    deviance, where some succeed when
    most fail.
  •  Identify the web of causes behind problem behaviors.
  • Use the Six Sources of Influence to determine which causes contribute most to the problems.

 Use the Six Sources of Influence to develop and apply a strategy for cultural transformation

  1. Help people overcome their reluctance and resistance to change.
  2. Identify and master the necessary skills for success.
  3. Enlist support from formal leaders and opinion leaders.
  4. Leverage teamwork.
  5. Reward early successes.
  6. Create a supportive physical
    environment.

Next workshop

May 12, 2023

  

For in-house workshop:
Please contact,
Khun Aphinya 094-151-9159
Khun Thanyada 081-934-7848 
Email: info@pacrimgroup.com or www.pacrimgroup.com

INFLUENCE RESULTS

Organizations around the world have turned to Influencer to improve process, profitability, safety, service, and more

CUSTOMER SERVICE
Michigan’s Department of Human Services customer service rating improved by 38%.
COMPLIANCE
Spectrum Health improved hand hygiene compliance from 60% to 90% in two months.
QUALITY
Menlo Innovations reduced the number of man-hours dedicated to emergencies by 30%.
SAFETY
Newmont Mining experienced 73% fewer serious injuries. And Gold Fields saw a 60% reduction in total recordable injury frequency rate (TRIFR) in some sites and 33% decrease in regional TRIFR, equating to 25 people being saved from serious injury.
PATIENT SATISFACTION
At Children’s Minnesota, patient satisfaction scores jumped by 10 and 12 percentage points the first two years following training. Patient wait times also decreased in that same period.
SALES PROCESS IMPROVEMENT
Gallery Furniture increased sales by $250,000 per month. The company also saw a $1 million reduction in annual expenses.
PROCESS IMPROVEMENT
Xerox had 93% of its employees use their new Six Sigma process and more than 50% adopt it long-term.
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LEARNING FORMATS

Influencer is available in two formats to meet the unique needs of your team or organization.
Each format is optimized for skill transference and an engaging learning experience.

Virtual

Virtual instructor-led learning delivered as a one day course
(3 X 2 hour sessions)OR two-day course
(3 X 2 hour sessions plus 3 X 1.5 hours sessions).

On-Site

Instructor-led, in-person learning delivered as
a one- or two-day course (six or twelve hours).

3 Delivery Options

We offer three ways to deliver learning: attend a public course, bring in a Crucial Learning trainer, or have an internal leader get certified to teach employees.

  • PUBLIC WORKSHOP
    Your employees attend a virtual or in-person public course.
  • IN-HOUSE WORKSHOP
    Bring in a Crucial Learning master trainer to facilitate the virtual or in-person course across your organization.
  • TRAINER CERTIFICATION
    Certify an internal leader to facilitate the virtual or in-person course to employees.

WHAT PEOPLE ARE SAYING

Rich SheridanCEO and Co-Founder of Menlo Innovations
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“The Influencer model provides that framework for securing organization-wide change. Not only do we use it, we also teach it to others, and that’s because our business results and the culture of our organization prove it works. We trained our entire staff and certified eighteen people in Influencer so that we could share these same principles with our customers.”
Joe HardellBusiness Project Manager, Abbott Laboratories
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“Several years ago, we started training Influencer in conjunction with a large culture change effort. This was a success and I have since trained teams to use Influencer as part of large projects that require behavior change.”
Jaimee LeeGlobal Organization Development Director, Emerson Automation Solutions
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“We use Influencer as a leadership development workshop and the language has permeated the organization. It is a practical application to influence or change behaviors and get mindshare on change initiatives.”
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